PRIVACY POLICY
Data protection statement and consent to data usage
Data protection is a matter of trust and your trust is important to us. The protection of your privacy is therefore of primary concern to us. So that you feel safe when ordering and purchasing and when visiting our websites, we conform strictly to statutory regulations and therefore provide below details of how we handle your data. In agreeing to the following data protection statement, you are consenting to the collection, processing and use of your personal data with due regard to data protection law and the following provisions.
1. Data controller
Data controller for the collection, processing and use of your personal data in line with the German data protection act is:
Feralco Deutschland GmbH
Gr. Drakenburger Str. 97 – 97
31582 Nienburg/W.
Germany
(hereinafter “Feralco“, “we” or “us“)
2. What data do we collect and process and what do we do with it?
Personal data
Personal data is information about the material or personal circumstances of an identified or identifiable individual. This can include, for example, your name, your telephone number, your address, and all data you provide us during registration and when setting up your customer account (customer requirements). This does not include statistical data that we collect, for example when you access our customer requirements, and which cannot be directly associated with you personally (e.g. number of storage tanks).
Customer account
We set up a customer account for every customer who orders from us or requests an offer.
Collection, processing and use of your personal data
We collect, store and process your data to process your purchase, including any warranty period, as well as for technical administration and for our own marketing purposes. Your personal data will only be passed to third parties or otherwise transmitted if this is necessary for the purposes of fulfilling the contract or invoicing, or if you have previously given consent. The ordering process involves, for example, service providers who we use (e.g. shipping companies) receiving the data necessary for ordering and processing. The data disclosed to them may only be used by our service providers to fulfil their role. No other use of the information is permitted and none takes place with any of the service providers we engage. We require your correct name, address and payment details for your order. We also require your email address so that we can confirm receipt of your order and communicate with you. Moreover, you receive confirmation of shipping and the invoice via your email address.
Use of your data for advertising purposes
Besides processing your data to fulfil your purchase from us, we also use your data to communicate with you about your orders, specific products or marketing actions, and to recommend products or services that might interest you.
Recommending products to customers
As our customer, you will occasionally receive product recommendations from us by email. You will receive these product recommendations regardless whether you subscribe to our newsletter. We want to update you about the products in our range which, based on your previous purchases, we believe might interest you. At the same time, we strictly adhere to the statutory regulations. You can find information about your right to object under point 7 below.
I hereby consent to Feralco using the data I provide and other information relating to my customer account as well as pseudonymised usage data to present personalised advertising and/or special offers and services.
You can find information about your right to object under point 7.
3. Cookies
Use of cookies
Our website collects and stores information through the use of cookies.
Consent
By using our website you consent to the aforementioned storage and use of your data. By entering your personal data, you give your consent to the aforementioned processing and use of the data.
4. Google Analytics
This website uses Google Analytics, a website analysis service of Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA). Use involves Universal Analytics mode. This enables allocation of data, sessions and interactions over a variety of devices to a pseudonymous user-ID and thus analysing a user’s activities across devices.
Google Analytics uses “cookies”: text files that are stored on your computer and that allow analysis of your use of the website. The information on your use of this website that is generated by the cookie is generally transferred to a Google server in the USA and stored there. However, in the event of activating IP anonymisation on this website, Google will first abbreviate your IP address within member states of the European Union or in other states that have signed the Agreement beyond the European Economic Area. The full IP address will only be transferred to a Google server in the USA and abbreviated there in exceptional cases. The IP address transmitted by your browser within the framework of Google Analytics is not combined with other data from Google. Google uses this information on behalf of the operator of this website to analyse your use of the website in order to compile reports on website activity and to provide other services associated with website use and Internet use to the website operator. This also includes our legitimate interest in data processing. The legal basis for the use of Google Analytics is governed by the TMG (German Telemedia Act) and/or GDPR.
You can set your browser software to prevent storage of cookies; please note however that if you do so you may not be able to use all the functions of this website fully. You can also prevent the collection of the data generated by the cookie and obtained by Google in relation to your use of the website (incl. your IP address) and the processing of this data by Google, by downloading and installing the browser plugin https://tools.google.com/dlpage/gaoptout?hl=en. Opt-out cookies prevent future collection of your data when you visit this website. To prevent collection by Universal Analytics over a variety of devices you must set up the opt-out cookie on every system you use.
5. Credit check
In order to offer you the best choice of payment method, we have to protect you and ourselves against misuse. As such, we send the personal data (first name and surname, address details) necessary for a credit check to the Verband der Vereine Creditreform e.V., Hellersbergstrasse 12, 41460 Neuss, which undertakes the assessment using a mathematical/statistical process. We use the information received on the statistical probability of default (probability value) to make a considered decision on the payment options we offer you. You may object to the transfer of your data to Creditreform at any time.
You can find information about your right to object under point 7 below.
6. Secure data transfer, encryption, data storage
We encrypt the transfer of your personal data using a state-of-the-art method. The data is held on servers within the EU.
7. Your rights
Right of access
Under the Bundesdatenschutzgesetz (German data protection act) you have the right to access your stored data free of charge, and where relevant a right to have the data rectified, blocked or deleted. We take protection of your data very seriously. In order to ensure that personal data is not disclosed to third parties, please send your request by email or by post clearly identifying yourself to:
Feralco Deutschland GmbH
Datenschutz
Gr. Drakenburger Str. 93 – 97
31582 Nienburg/W.
Germany
Fax: +49 5021 988 481
Email: gdpr.de@feralco.com
Right of objection
You may object to the use of your personal data for advertising purposes (in particular for personalised advertising and other advertising purposes). You may also object at any time to the transfer of your data to the Verband der Vereine Creditreform e.V. for credit checking. However, we must point out that in this case we will only be able to accept payment in advance. If you wish to object to the collection, processing or use of your data by Feralco in accordance with these data protection rules as a whole or with regard to individual measures, you can send your objection by email, fax or letter to the following address:
Feralco Deutschland GmbH
Datenschutz
Gr. Drakenburger Str. 93 – 97
31582 Nienburg/W.
Germany
Fax: +49 5021 988 481
Email: gdpr.de@feralco.com
Right to rectification and deletion
Your personal data will be deleted (generally after 3 years) unless there are contrary statutory storage obligations or if you have requested the deletion, provided the data is no longer necessary to fulfil the purpose of the storage or if such storage is inadmissible on other legal grounds.
If you wish to have your data deleted, please send your request by email, fax or letter to the following address:
Feralco Deutschland GmbH
Datenschutz
Gr. Drakenburger Str. 93 – 97
31582 Nienburg/W.
Germany
Fax: +49 5021 988 481
Email: gdpr.de@feralco.com
Right to restrict processing
You have the right to request restriction of processing if one of the conditions set out in the GDPR is met, e.g. if you have objected to processing for the duration of any check.
Right to data portability
In certain cases, which are set out in detail in the GDPR, you have the right to obtain relevant personal data in a structured, current and machine-readable format and/or to demand transfer of this data to a third party.
Dispute resolution
There is no obligation to take part in dispute resolution for consumers, however Feralco Deutschland GmbH is willing to do this:
“Alternative dispute resolution for consumers in accordance with Art. 14(1) Directive 2009/22/EC and Section 36 VSBG (Act on Alternative Dispute Resolution in Consumer Matters). The European Commission provides a platform for online dispute resolution for consumers, which can be found at http://ec.europe.eu/consumers/odr/.
Consumers can use this platform to resolve their disputes. We are fundamentally willing to participate in dispute resolution by a consumer arbitration board. The appropriate consumer arbitration board is: Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de. Our email address is: info.de@feralco.com.”
Relevance of this data protection statement
This data protection statement is currently valid and dates from 1st March 2018.
If Feralco Deutschland GmbH introduces new services or the internet process changes or if there are changes in internet and DTP security, an updated data protection statement will be published here and will be valid from that publication date.